Gladly Secures $55M in Funding

Gladly, a San Francisco, CA-based supplier of a customer support platform, raised $55M in funding.

The spherical was led by Riverwood Capital, with participation from Greylock, GGV, NEA and Glynn Partners.

The firm intends to make use of the funds to assist innovation of its people-centered customer support platform. 

Led by CEO Joseph Ansanelli, Gladly affords a customer support platform constructed round folks, not tickets, which helps commerce manufacturers perceive who their buyer is and matches them to the correct agent. With every part built-in voice, e mail, SMS, chat, social messaging, self-service, Gladly consolidates all buyer requests into one, lifelong dialog stream no matter channels, that are built-in natively, so brokers don’t have to modify channels or take care of duplicated points.

The firm serves manufacturers like Allbirds, Bombas, Crate&Barrel, Ulta Beauty, Warby Parker, and extra.



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