Raises $10.5M in Series A Funding, San FranciscoCA-based provider of a platform to help CX TeamsTransform conversations into insights, automation, and close a $10.5M Series ARound of funding

Theround was led Nava VenturesParticipation from existing and potential investors Oceans Ventures, Forum, Flexport Fund, as well as industry leaders – Mike Murchison(CEO of Ada), Joaquim Lecha(CEO of Typeform) and Javier Mata(CEO of Yalo), senior engineering and sales leaders at pioneering AI-based companies including Google, Weights & Biases, Looker, Ocrolus.

TheThe company plans to use the funds to expand operations and invest. in R&D and GTM teams, and its business reach.

LedBy Jorge Penalva, CEO, Basil Polsonetti, COO, LangAutomatically tags every customer conversation in real-time. ByCompanies can tag each ticket to gain insights into client interactions and use that information to create automated rules that are easy to deploy. ExistingCustomers include Stitch Fix, Ramp, Good Eggs, Novo, Petal Card, Hippo InsuranceAnd Pair Eyewear.

Lang’s automation is connected to existing help desk solutions such as ZendeskAnd Intercom. ItNo code and no technical resources are required to get started.



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